NYS Office of Information Technology Services on Instagram: "“More than 35 years after the passage of the Americans with Disabilities Act, digital accessibility is critical to all New Yorkers using our online services.” Michele Bruno, ITS Digital Accessibility Team Lead, shares how she and her team improve the user experience on digital platforms throughout the state. State services should be available and accessible to all New Yorkers, and Michele and her team work hard to make #a11y a reality.